We want you to be 100% satisfied with your SPINSTI purchase. If you experience any issues with the quality of the items in your order, please send us an email at info@spinsti.com. We’ll be happy to provide a free replacement or refund.
30-Day Return Policy
You have 30 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as you received it, unused, and in its original packaging.
How to Start a Return
To start a return or if you have any questions about a recent order, please contact us at info@spinsti.com. Customers are responsible for return shipping fees.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.
Exceptions / Non-Returnable Items
We cannot accept returns on used items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
Refunds
Once we receive and inspect your return, we will notify you if a full or reduced refund is approved. A reduced refund may be applied if the returned product has diminished value. Once approved, the refund will be processed using your original payment method. It may take up to 10 business days for your bank or credit card company to process and post the refund.
